Trauma-informed care is often described as a specialist approach. It is not. It is a way of doing ordinary care that assumes the person in front of you may have been hurt before, and does not make things worse.
You do not need to know someone's history to practise this way. In fact the point is that you usually will not know, and should not need to.
How this module works Read the content straight through. It takes most people around an hour. Then complete the quiz at the end. You need 80% to pass, and your certificate appears on screen immediately. The quiz is open book, there is no time limit, and you can reattempt as many times as you need.
This module may affect you personally It discusses abuse, violence, war, institutional harm and childhood trauma. Many care workers have their own trauma histories. That is part of why people come to this work, and it is not a weakness. Take breaks. Use your employee assistance program if you have one. If you need to talk to someone: Lifeline 13 11 14, Blue Knot Helpline 1300 657 380 (for adult survivors of complex trauma), 1800RESPECT 1800 737 732, 13YARN 13 92 76 (for Aboriginal and Torres Strait Islander people). In an emergency, call 000.
Scope, what this module is not This is an introduction to trauma-informed practice, not training in trauma treatment. You are not being trained to counsel anyone, to take a trauma history, or to help someone process what happened. Those are clinical roles requiring specific qualifications. Doing them without training can genuinely harm people. This module is about how you do the job you already have.