Refund Policy

Last updated 15 August 2026

Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a module has a major problem — it is substantially different from its description, it is not fit for the purpose we described, or it is not delivered with due care and skill — you can choose between a refund and a replacement module. That choice is yours, not ours. For a minor problem, we will fix it. These rights apply regardless of anything else on this page.

Change of mind: we issue credit, not a cash refund

Our modules are digital content delivered instantly. Once you have access to a module we do not offer cash refunds for change of mind — for example if you bought the wrong module, no longer need the topic, or simply decided against it.

Instead we issue account credit to the full value of what you paid, which you can put toward any other module. To request credit, contact us within 15 days of purchase.

How credit works

Credit is issued for the full amount you paid.
It is valid for 12 months from the date we issue it.
It can be used on any module, or combination of modules, in our catalogue.
If the new module costs less, the balance stays on your credit. If it costs more, you pay the difference.
Credit is not transferable to another person and cannot be exchanged for cash.

If something is broken on our end

If a module fails to load, a certificate fails to generate, or you cannot access something you have paid for, tell us via the contact page. We will fix it. If we cannot fix it you will receive a refund rather than credit, because that is a failure to deliver what you paid for.

Certificates

Where credit or a refund is issued for a module you completed, the certificate no longer represents a purchased module and should not be submitted as evidence of paid professional development.

Team and customised training

Refunds and credit for bulk enrolments and customised training are agreed case by case as part of the quote you receive before purchase, since these usually involve work already completed on our side.